Tim's Web Site 2.0

About Me

Miscellaneous

Geek Stuff

Skydiving


My Amazon.com Wish List

About Me : My Resume

Tim J. Patterson
3700 Southridge Drive, Apt. 106
Austin, TX 78704-6840
Mobile: (512) 921-9604     Fax: (509) 562-6763
Professional Summary
Experienced in technical support, customer service, software and hardware support, the Linux operating system, network cabling, web development and hosting, knowledge of various databases and web development languages, and great troubleshooting skills. I learn quickly, adapt to new situations and get up to speed in a short amount of time.
For the past three years I have worked as a senior technical support rep at a data center in Austin, Texas.
Skills and Knowledge
Operating Systems
Mac OS 7.1 through OS X, MS DOS, Windows 3.x through Windows 7, and Linux/UNIX. I currently use Ubuntu Linux as my primary desktop OS, and for several years used Slackware Linux for servers (web hosting, email and DNS).
Tools and Services
Apache web server, Sendmail, DNS/Bind, MySQL, FTP/telnet/SSH/etc., Cisco PIX firewall, Zend Studio, Vignette StoryServer 4.x/5.x, Cold Fusion 5.x, Oracle SQL+, MS Office, Adobe Photoshop and Illustrator, Apple Quicktime VR Authoring Studio, Visio (for MySQL schemas, etc..), as well as any and all Internet related software.
Languages
PHP (non-OOP), HTML, CSS, JavaScript, Tcl (long ago), SQL (mostly MySQL and Oracle), some Perl, CFML (Cold Fusion 5.x, not recent), and some ASP VB Script (not recent).
Employment History
Data Foundry (formerly Texas.net)
7401 E. Ben White Boulevard
Building 1, Suite 1000
Austin, TX 78741		 05/12/2008 to Present
Support Technician
http://www.datafoundry.com
http://www.texas.net
  • Assist data center co-location customers.
  • Cat-5/6 and fiber optic cabling.
  • Texas.net telephone technical support.
  • Broadband circuit monitoring and technical support.
  • Some recent development projects (PHP/SQL Server Express).
AT&T Mobility
(formerly Cingular Wireless, and AT&T Wireless)
4544 S. Lamar Boulevard, Suite 600
Austin, TX 78745		 09/13/2004 to 05/09/2008
National Consumer Data Support
http://www.wireless.att.com
http://www.cingular.com
http://www.attwireless.com
  • Worked as a “mentor” to other data support reps November 2006 to April 2007.
  • RIM BlackBerry provisioning, support and troubleshooting.
  • Palm OS and Windows Mobile based PDA support.
  • Support GPRS/EDGE/UMTS laptop and mobile phone tethering via BlueTooth and USB and aircards.
Porch Puppy Online
1875 E. Kirland Lane
Tempe, AZ 85281
(602) 373-8633		 09/2002 to 09/2004
Programmer / Developer
http://www.porchpuppyonline.com
  • PHP programming and MySQL database development.
  • Met with clients to determine needs and site requirements, created spec documents and plans.
  • Developed numerous web-based content management systems and online shopping cart systems.
  • Performed Linux system administration tasks as needed (Apache/PHP, MySQL, Bind (DNS), and Sendmail).
  • Also did some basic network setup, including running Cat-5 cabling, for some clients.
Hoover's Online
5800 Airport Boulevard
Austin, TX 78752
(512) 374-4500		 04/2000 to 09/2002
Programmer / Developer
http://www.hoovers.com
http://www.ipocentral.com
  • PHP programming and MySQL development.
  • Vignette StoryServer 4.x and 5.x template programming using Tcl, SQL (Oracle and MySQL) and HTML.
  • JavaScript programming.
  • Some Perl programming (one project).
Action Performance / GoRacing.com
4707 E. Baseline Road
Phoenix, AZ 85042
(602) 337-3700		 11/1999 to 03/2000
Web Developer / Programmer
http://www.goracing.com
http://www.speedmall.com
  • Developed NASCAR driver and equipment vendor (Simpson, etc..) web sites.
  • Vignette StoryServer 4.2 template programming using Tcl, SQL and HTML.
  • JavaScript Programming.
  • Was Dale Jarrett's (#88) webmaster when he won the Winston Cup (now the Nextel Cup) championship in the 1999/2000 season.
ILX Resorts Incorporated
3840 N. 16th Street
Phoenix, AZ 85016
(602) 294-3800		 01/1999 to 12/1999
Developer / System Administrator
http://www.ilxresorts.com
  • Maintained corporate web sites on both Linux/Apache and Windows NT/IIS web servers running multiple vitual domains for the other resorts.
  • PHP, ASP, SQL and JavaScript development.
  • Created graphics using Adobe Photoshop and Illustrator.
  • Created “Virtual Tours” of resort suites using Apple Quicktime VR Authoring Studio, a digital camera, on a Mac.
  • Set up and maintained mail server and two DNS servers running Bind 8.x on Slackware Linux.
  • Maintained Cisco PIX firewall.
Winstar Broadband Services
4742 N. 24th Street, Suite 290
Phoenix, AZ 85016
(602) 648-1000		 04/1998 to 03/1999
Network Support Technician
http://www.winstar.net
http://www.goodnet.com
  • Monitored all broadband customer dedicated circuits, in addition to monitoring all Winstar and Goodnet servers.
  • Opened trouble tickets on all problems, following them through to resolution with Winstar engineers, system administrators, local telcos, and major network backbone carriers to resolve outages and restore connectivity.
GetNet International    [Photos]
3300 N. Central Avenue, Suite 1155
Phoenix, AZ 85012
(602) 263-7559		 09/1996 to 3/1998
Technical Support
http://www.getnet.com
  • Technical support and help desk for dial-up customers.
  • Dealt with any and all Internet related software and connectivity issues on Windows 3.x, Windows 9x, Windows NT, Mac OS, as well as Linux/UNIX.
  • Also created promotional print materials using Adobe Photoshop and Adobe Illustrator on both the Apple Macintosh and Microsoft Windows platforms, in addition to authoring and creating the user documentation and instructions that went out to all new customers.
Education
Last Updated: April 19, 2011
Download Resume

You can download my resume in MS Word, Adobe PDF and Plain Text formats:

  Adobe PDF

  M$ Word

NEW: I recently posted some old badges and business cards from previous jobs just for fun.
[click here]
©1995 - 2012 Tim Patterson, All Rights Reserved (Unless otherwise noted)